Frequently Asked Questions

Who are you?

Glad to meet you! We are Gonnae Select (gonnaeselect.com)—your go-to store for high-quality camping and active lifestyle gear. Our mission is to provide reliable, innovative, and adventure-ready products all in one place. We believe great gear should be accessible, durable, and built for adventure.

What are the shipping and delivery times?

We ship directly from multiple warehouses as soon as your order is processed.

✅ Shipping Destinations & Estimated Delivery Times:

• United Kingdom: 3-5 business days

• United States & Canada: 2-6 business days

• Europe (Germany, France, Spain, Italy, Netherlands, Sweden, Denmark, Belgium, Ireland): 2-7 business days

🚨 Please Note:

• High order volumes may cause slight delays—please allow additional transit time during peak periods.

• If there are any unexpected delays, we’ll contact you via email.

How can I track my package?

Once your order has been shipped, you’ll receive an email with a tracking number. You can track your package using:

🔗 The carrier’s website (e.g., Royal Mail, USPS, UPS, DHL)

🔗 Universal tracking sites like 17track.net

What happens if my order is delayed?

If the estimated delivery time has passed and your order hasn’t arrived, please contact us ASAP.

📧 Email us at support@gonnaeselect.com or reach out via our Contact Us page.

We’ll check your order status and do everything we can to get it to you quickly!

What do I do if my product arrives damaged?

We’re sorry for the inconvenience! If your item arrives damaged or defective, please:

📸 Take a picture of the damaged product.

📧 Email it to us at support@gonnaeselect.com within 48 hours of receiving your order.

We’ll process a replacement or refund for you as quickly as possible.

Can I return my product for a refund?

Yes! We offer a 30-day return policy—meaning you have 30 days from receiving your item to request a return.

To start a return:

1️⃣ Email us at support@gonnaeselect.com

2️⃣ Or visit our Contact Us page.

📦 Once your item is returned to our warehouse, we’ll process your refund automatically.