退款政策

Gonnae Select Ltd Return Policy

At Gonnae Select Ltd, we take pride in providing high-quality products to our valued customers. However, we understand that there may be occasions where you need to return an item. Please review our return policy below:

30-Day Return Window:

  • You have 30 days from the date of purchase to initiate a return.

Eligibility Criteria:

  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

Return Process:

  1. Contact Us: Initiate the return process by contacting our customer support team at [support@gonnaeselect.com].
  2. Provide Details: Please include your order number, the item(s) you wish to return (including photos), and the reason for the return in your email.
  3. Return Authorization: Our team will review your request and provide you with a return authorization if your return is eligible.
  4. Packaging: Ensure the item is securely packaged, and the return authorization is clearly visible on the package.

Return Address:

For small packets (letter box size):

GONNAE SELECT LTD

Building 144356, PO Box 7169, Poole, BH15 9EL

For parcels (courier delivery):

GONNAE SELECT LTD

Building 144356, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).

Refund Process:

  • Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method.

Exchanges:

  • We currently do not offer direct exchanges. If you need a different size or product, please return the original item following the above process and place a new order.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund.

Non-Returnable Items:

  • Certain items, such as gift cards, downloadable software, and personalized/customized products, are non-returnable.

Contact Us:

  • For any questions or concerns regarding our return policy, feel free to reach out to our customer support team at [support@gonnaeselect.com].

Thank you for choosing Gonnae Select Ltd. We appreciate your business and aim to provide a seamless shopping experience for all our customers.